jili.ph Privacy Policy

jili.ph ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who accesses our website, games, and related services (collectively, the "Services"). This Privacy Policy describes how jili.ph collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform.

This Privacy Policy applies to all users of jili.ph, including registered players, visitors who browse the Platform without registering, and individuals who contact our support team. It should be read together with our Terms & Conditions, which govern your overall use of the Platform.

jili.ph operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. We are committed to upholding the rights of Filipino data subjects as defined under this law and the regulations of the National Privacy Commission (NPC).

By registering for an account, making a deposit, or otherwise using the jili.ph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue use of the Platform immediately.

For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, jili.ph is the personal information controller responsible for your personal data collected through the Platform.

jili.ph operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR). As a PAGCOR-regulated platform, jili.ph is subject to data handling requirements consistent with both the Data Privacy Act and PAGCOR's operational standards for licensed online gaming operators in the Philippines.

Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. You may contact our DPO through the contact details provided in Section 14 of this Policy.

jili.ph collects personal data that is necessary to provide the Services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

jili.ph does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) beyond what is strictly required for identity verification and regulatory compliance. We do not collect information about your religious beliefs, political affiliations, or health conditions unless you voluntarily provide such information in a support communication.

jili.ph collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions;
• Automated collection: Technical data collected automatically when you visit the Platform, including through cookies, web beacons, and server logs (see Section 9 for details);
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, and regulatory databases where permitted by law;
• Publicly available sources: Information from public records or databases used to verify your identity or comply with anti-money laundering (AML) obligations.

jili.ph processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

• Account creation and management: To register your player account, verify your identity, and maintain your account in good standing — legal basis: performance of contract;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers — legal basis: performance of contract;
• Regulatory compliance: To comply with PAGCOR licensing requirements, AML obligations, and the Data Privacy Act — legal basis: legal obligation;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, and unauthorized access — legal basis: legitimate interest;
• Responsible gaming: To monitor gameplay patterns and apply responsible gaming tools where appropriate — legal basis: legitimate interest and legal obligation;
• Customer support: To respond to your inquiries, complaints, and support requests — legal basis: performance of contract;
• Marketing communications: To send you promotional offers, bonuses, and platform updates — legal basis: consent (you may withdraw at any time);
• Platform improvement: To analyze usage patterns and improve the jili.ph platform experience — legal basis: legitimate interest.

Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact our support team.

jili.ph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your financial transactions;
• Identity verification providers: Third-party KYC and AML service providers used to verify your identity and comply with regulatory requirements;
• Regulatory authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or court order;
• Fraud prevention services: Third-party fraud detection and cybersecurity providers engaged to protect the integrity of the Platform;
• IT and hosting providers: Cloud infrastructure and data hosting providers who process data on our behalf under strict data processing agreements;
• Professional advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom jili.ph shares personal data are required to implement appropriate technical and organizational security measures and to process your data only in accordance with our instructions and applicable law.

jili.ph retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR licensing requirements and AML regulations;
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act;
• Gaming history: Retained for a minimum of 3 years from the date of each gaming session;
• Customer support communications: Retained for 2 years from the date of the last communication;
• Marketing preferences and consent records: Retained for the duration of your account and for 1 year after account closure or consent withdrawal;
• Technical and log data: Retained for up to 12 months from collection, unless required for longer periods for security investigations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with our data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes without identifying any individual.

jili.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the jili.ph platform is encrypted using industry-standard TLS 1.2 or higher;
• Data encryption at rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption;
• Two-factor authentication (2FA): Available for all player accounts to add an additional layer of login security;
• Access controls: Personal data is accessible only to authorized jili.ph personnel on a strict need-to-know basis, with role-based access controls enforced;
• Continuous monitoring: Our security team monitors the Platform 24/7 for suspicious activity, unauthorized access attempts, and potential data breaches;
• Regular security audits: jili.ph undergoes periodic security assessments and penetration testing by independent cybersecurity professionals;
• Staff training: All jili.ph personnel with access to personal data receive regular data protection and security awareness training.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jili.ph will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act and NPC Circular No. 16-03.

jili.ph uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and analyze usage patterns. A cookie is a small text file placed on your device when you visit a website.

The types of cookies used on jili.ph include:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security tokens. These cannot be disabled without affecting core functionality;
• Functional cookies: Remember your preferences such as language settings, display options, and login status to provide a more personalized experience;
• Analytics cookies: Collect anonymized data about how players use the Platform — such as pages visited, time spent, and navigation paths — to help us improve the user experience;
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling strictly necessary cookies may prevent you from accessing certain features of the jili.ph platform, including logging in to your account.

jili.ph does not use third-party advertising cookies or share cookie data with advertising networks for behavioral targeting purposes.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by jili.ph:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — which is the purpose of this Privacy Policy;
• Right of access: You may request a copy of the personal data we hold about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details in Section 14. We will respond to all verified requests within 30 calendar days. In complex cases, we may extend this period by a further 30 days with prior notice.

Please note that certain rights are subject to limitations under applicable law. For example, we may be unable to delete data that we are legally required to retain for AML or PAGCOR compliance purposes.

jili.ph strictly prohibits the use of its Platform by individuals under the age of 21 years, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under 21.

All players are required to verify their age during the KYC process. If jili.ph discovers that personal data has been collected from an individual under 21, we will immediately suspend the associated account, delete the personal data, and return any deposited funds in accordance with applicable regulations.

Some of the third-party service providers used by jili.ph — including cloud hosting providers and identity verification services — may process your personal data outside of the Philippines. Where such cross-border transfers occur, jili.ph ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations that provide an adequate level of data protection as recognized by the National Privacy Commission;
• Data processing agreements that restrict the use of your data to the specific purposes for which it was transferred.

By using the jili.ph platform, you acknowledge and consent to the transfer of your personal data to third-party processors outside the Philippines where necessary to provide the Services, subject to the safeguards described above.

jili.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.

The effective date at the top of this document will always reflect the date of the most recent revision. Your continued use of the jili.ph platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jili.ph protects your personal data. If you have concerns about any changes, please contact our Data Protection Officer before the effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jili.ph, please contact our Data Protection Officer through the following channel:

• Email: [email protected]
• Subject line: Please include "Privacy Request" or "Data Rights" in your subject line for faster routing
• Live Chat: Available 24/7 through the jili.ph platform
• Response Time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them within 30 calendar days

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official website.